Frequently Asked Questions
Everything you need to know about our science-based skincare.
Are your products cruelty-free and vegan?
Yes, we are 100% cruelty-free and do not test on animals. All of our current products are also vegan-friendly, containing no animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU and 7-14 business days for international orders. You will receive a tracking number as soon as your order leaves our lab.
Why are your active ingredients at such high concentrations?
We believe in transparency and clinical efficacy. We use industry-leading percentages of actives like Vitamin C and Retinal to ensure you see real results, while formulating with soothing ingredients to minimize irritation.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience a skin reaction, please contact our support team with your order number for a consultation and resolution.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I store my serums?
To maintain maximum potency, especially for our C-Glow serum, we recommend storing products in a cool, dark place or a refrigerator. Avoid direct sunlight and extreme heat.